Return a Product
How can I return or exchange items?
You have 15 days to request a return. For Christmas time, returns are exceptionally possible until 2021.01.06.
If your return is not shipped within the 15 calendar days after receipt, we reserve you the right to offer you a credit note instead of a refund on the initial payment method. This credit note will be available for one year on our eshop and in our stores. If you have any questions, we are here to answer you at email@example.com.
To return an item, simply go to the “Orders” section of your account, find the relevant order then click to the right on “Create a return". You can choose the items you wish to return and choose between : credit note or refund.
- a credit note if you want to place another order on the site within 3 months. The credit note will be equal to the value (at the time of purchase) of the returned products.
- a refund, equal to the value (at the time of purchase) for the returned items
For size exchange, you need to return the product which doesn't fit for a refund and meanwhile, buy the new size if available on the eshop.
For orders that were delivered to France, Germany, United Kingdom, Belgium, Luxembourg, Spain, the Netherlands and Austria: After your request for return made, we will send you a return sticker to stick on your package and send us. Please be sure to prepare your return package, including: the products you want to return, in their original packaging. Please be aware that we do not accept items which have been worn and/or without labels. And the completed returns form.
For orders that were delivered to another country, your package must be returned at your expense at the following address :
19 rue Bergère
I have received a confirmation email following my return request, but I have not received a returns form:
Your Colissimo label will be sent in a different email within 72 hours. If that is not the case, contact us at the following address : firstname.lastname@example.org
I can’t download my returns form, how can I send back my package?
Use Chrome or Firefox to download the form, if you encounter any difficulties. Contact us at the following address: email@example.com to ask us to send it to you again; alternatively, we will work together to find a solution .
I have already downloaded my returns form but I want to change the articles I’m returning.
Once the returns form has been created, it cannot be changed.
However, you can annotate the returns form with the product references for the additional items you wish to return. At the same time, please contact us at firstname.lastname@example.org
Can I return an online order made on the yse-lingerie.com site to the Ysé store?
Yes but make sure you complete our on-line return request before hand. In store, a credit note or a refund will be offered. The refund will take 4 to 8 days.
When will I be refunded?
Firstly, don’t forget to take into consideration the delivery time for your returned package: up to 15 business days.
You will receive a message when your package has been received, confirming your refund or the issuing of a credit note. After this confirmation message:
- the refund will be made 2-3 days later
- the credit note will be available immediately, once you have received the message
How can I use my credit voucher?
To use your voucher, all you need to do is enter the code in the “Discount codes” sidebar when checking out with your basket. The relevant discount will be added automatically.
You will find your credit notes and discount codes in the « vouchers » section of your account.
How long is my credit voucher valid?
The credit voucher is valid for 3 months from date of issue. You can view the expiry date of the credit voucher in your client account in the “vouchers” section.